Our returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. Refunds will be processed within 2 working days of receipt.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Personalised goods such as greetings cards with a name added, cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org in the first instance whereby we can advise you of the process.
To return your product, you should mail your product to: Art and Things, The Paddock, Sweeming Lane, Little Fenton, West Yorkshire LS25 6HF.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs over and above our standard delivery charge are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Distance Selling Regulations
Under the Distance Selling Regulations (DSR) you have 14 days from the receipt of ordered goods to cancel the order. If you wish to do so, you must return the goods in their original condition at your own expense to Art and Things, The Paddock, Sweeming Lane, Little Fenton, West Yorkshire LS25 6HD. Please enclose details of your order with the goods, together with your reason for returning. Please ensure that the goods are properly packaged in their original packaging: you have a statutory duty under the DSR to take reasonable care of the goods, and we may refuse a refund if you fail to do so.
Art and Things is not responsible for customer returns that are not received. Please note proof of postage is not proof of delivery, and we recommend returning high-value items using a registered post service. A refund of the amount paid for the goods will be made to your original payment method following receipt of the returned goods. Please note that we will not refund the cost of returning goods unless those goods are faulty. We aim to process refunds within 5 working days of receip
Contact us at email@example.com for questions related to refunds and returns.